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Flower

PRIVACY POLICY

Beauty Box we values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our booking app, website, or salon services.


1. Information We Collect


We may collect the following information when you make a booking, use our app, contact us, or receive services from us:

 

  • Appointment and service information, including appointment history, preferred services and specialists, client notes relevant to service delivery, and communication records

  • Payment information, including payment transaction details and billing information

  • Contact information such as your name, phone number, and email address

  • Cookies and similar technologies that help us understand how you use our website or app and improve your experience


2. How We Use Your Information


We use your information to:

 

  • Schedule, confirm, reschedule, and manage appointments

  • Provide salon services and personalize your experience

  • Remember your preferences and service history

  • Communicate with you about bookings, reminders, updates, and support

  • Process transactions, invoices, refunds, and billing

  • Improve our website, app, and services

  • Detect and prevent fraud, misuse, or security issues

  • Comply with legal and regulatory obligations


3. Payment Information


We may collect and store payment transaction details and billing information related to your bookings and services. We do not collect or store payment card details. If you choose to pay through a third-party payment provider, your payment card information is handled directly by that provider in accordance with its own privacy and security practices


4. How We Share Information


We do not sell your personal information. We may share your information only with:

 

  • Staff members and specialists who need it to provide your service that help us run our business

  • Booking, payment, messaging, analytics, hosting, and technology service providers

  • Government authorities or regulators when required by law

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5. Communications


We may contact you by email, SMS, telephone, or WhatsApp regarding bookings, reminders, service updates, or customer support. We may also send promotional messages if permitted by law. You can opt out of marketing communications at any time


6. Data Retention


We keep your information only for as long as necessary to provide our services, manage bookings, handle billing, comply with legal obligations, and resolve disputes. After that, we securely delete or anonymize it where appropriate


7. Your Rights and Choices


Depending on your location, you may have the right to:

 

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, where legally allowed

  • Withdraw consent for marketing communications

  • Request a copy of your data


8. Security


We use reasonable technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure


9. Third-Party Links


Our website or app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies


10. Changes to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website with a revised effective date


11. Contact Us


If you have any questions about this Privacy Policy or your personal information, email us at contactus@beautybox.qa

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